
1. How this works: Sign Up
If you are new to Hyphen Health group and Crystal Health, you’ll receive an SMS invite (within 48 hours) to download an app to your phone. This is where the doctor will share results and correspondence.
2. Health Check
When you order testing, you’ll receive your eReferral instantly via email.
This referral is valid at over 10,000 pathology clinics, Australia-wide.
RESULTS:
After you visit pathology for your tests, your results will be sent to a Crystal Health Health doctor for review. Results will also be available in the Medirecords app for you downloaded.
Negative results are classed as either ‘Negative’
POSITIVE RESULTS:
ALL positive STI results, including HIV, will have a bulk-billed phone consult with a Crystal Health doctor. If applicable, this consult will advise on treatment options and support you with your diagnosis.


3. We prescribe PrEP
During this consult, the doctor will issue your PrEP prescription.
If you have Medicare, these phone consults are 100% bulk-billed and you won’t pay anything as it’s covered by Medicare.
If you don’t have Medicare the appointments will be invoiced, but they do have an item number & you should be able to claim them from your Visa required private health insurance.
If you have a health concession card, you need to have a telephone appointment for every new prescription. This is how we are able to bulk bill your service.
The doctor consult is optional if you have had your annual consult; however, if you choose the no telephone consult option, there is a fee, as Medicare only covers telephone/video/in-person consultations.
4. We deliver PrEP (Optional)


5. Ongoing Care
Ongoing testing requirements will be determined by our doctors in line with ASHM guidelines for prescribing PrEP medication and Medical board guidelines for telehealth.
You will only need another phone consult at this point if your results affect your PrEP eligibility. If this is the case, you will receive a call from our doctor to discuss further.
We are here for you every step of the way.